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Untitled Document
ID 947307
item_title (IT) Technical Support Analyst - Dynamics 365
item_link http://www.jobserve.com/de/en/R1DBB41D4485B7E15.jsap
Rate: 300-325 a Day umbrella (role is inside IR35)   Location: Bircham Newton, Norfolk   

Our Client is seeking a Technical Support Analyst to provide specialist support (2nd/3rd line) to maintain all of their Information Systems ensuring minute by minute availability of these systems. This role specifically specialises in the support of CRM delivered using Microsoft Dynamics 365. To support the design, development, testing, deployment and continual improvement of the CRM. This role has been deemed inside IR35, so any placement will be facilitated via an umbrella company. Key Duties: Maintain service levels for operational support and overall system availability, focusing on CRM Be a subject matter expert (SME) of CRM services underpinned by MS Dynamics 365 both on a technical and customer process point of view Maintain security of CRM and it's data to ensure continued business operation and compliance Provide 2nd level CRM support within a comprehensive Information Technology Infrastructure Library (ITIL) framework, managing progress escalations using appropriate service management tools Provide technical guidance to all Information Communication Technologies (ICT) system users and to BI Management on CRM Key Experience: Technical experience in supporting applications, system administration ITIL v3 Foundation certified or equivalent Ability to lead the resolution of difficult or complex CRM technical and operational problems, and to provide clear guidance to management, colleagues and users Extensive experience of supporting CRM systems and IT applications Understanding of web administration and web technologies Awareness or experience in underpinning technologies, such as and not limited too Active Directory Experience of working with cloud hosted services (Azure preferable) including SaaS, PaaS, IaaS
Rate:300-325 a Day umbrella (role is inside IR35)
Location:Bircham Newton, Norfolk
Contact:Tom Lavender
Advertiser:Executive Resource Group Ltd
Start Date:06/11/2018
guid http://www.jobserve.com/de/en/R1DBB41D4485B7E15.jsap
item_pubdate 06/11/2018
isExternal True
JobFeedType crm

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